Help with iRana Cams

We're here to help.

Tell us what happened and we'll help you troubleshoot it.

To help us investigate, include the app version, iOS version, camera manufacturer and model, and the exact error message.

Connection troubleshooting

• Allow iRana Cams to access your local network in iOS Settings.
• Confirm your device can reach the camera and enable ONVIF if you use discovery or camera controls.
• Check the camera address, ONVIF port, username, and password. Some cameras use separate ONVIF credentials.
• Try TCP transport in Settings. Camera models support different RTSP codecs and audio formats.
• Use Settings > Demo Mode to explore the app without a physical camera.

Protect your camera details

Do not email camera passwords or RTSP addresses containing credentials. Redact public IP addresses, serial numbers, and other details you do not want to share.

For information about data handled by the app, see the iRana Cams Privacy Policy.